Returns & Refunds Policy

At KLYN, every item is carefully crafted and inspected before shipment to ensure it meets our quality standards. We take pride in the products we create and strive to deliver each order in excellent condition.

Return Eligibility

We only accept returns for items that arrive damaged or defective. To be eligible for a return, you must contact us within 3 days of receiving your order.

To qualify for a return:

• The item must be unworn, unused, and in its original condition.

• The item must be returned with any original packaging and tags, if applicable.

• Your return request must be submitted within 3 days of delivery.

Non-Returnable Items

The following items are not eligible for returns, refunds, or exchanges:

• Items that are not damaged or defective

• Change of mind after purchase

• Personal preference regarding design, style, fit, or color

• Incorrect size selection by the customer

• Sale, clearance, or final-sale items

• Items that have been worn, washed, altered, or damaged after delivery

• Select custom items (Contact Us)

Return Shipping Costs

Customers are responsible for all return shipping costs unless otherwise approved by KLYN. Original shipping charges are non-refundable.

If a return is approved due to a manufacturing defect or damage to the product itself, return shipping instructions will be provided by KLYN.

Shipping Damage

KLYN is not responsible for damage to external packaging caused by the shipping carrier. However, if the product itself arrives damaged or defective, please contact us within 3 days of delivery and include photos of the item and packaging.

Refund Process

Once your return request has been reviewed and approved, we will provide return instructions. After the returned item is received and inspected, any approved refund will be issued to the original payment method.

How to Start a Return

To request a return or report a damaged item, please contact us at [shop.klynsdesign@gmail.com] within 3 days of receiving your order. Include your order number, a description of the issue, and photos of the item if applicable.

Thank you for supporting KLYN and our commitment to creating without limits.

Thank you for shopping with KLYN. We are committed to ensuring your order is processed and delivered as smoothly as possible.

Shipping Rates

We currently offer Standard Shipping only.

Orders $10.00 and under: $5.00 Standard Shipping

Orders $10.01–$80.00: $7.50 Standard Shipping

Orders over $80.00: Free Standard Shipping

  We plan to introduce Express Shipping options in the future.

Processing & Production Times

Most orders are processed and prepared for shipment within 1–3 business days.

For custom orders, production times may take up to one month or longer depending on the complexity of the project. Once your custom order has been completed, it will be shipped on the following business day.

Please note that processing and production times are separate from shipping transit times.

Delivery Times

Standard Shipping typically arrives within 3–7 business days after your order has been shipped.

Delivery times are estimates only and may vary due to carrier delays, weather conditions, holidays, or other circumstances outside of our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information. You can use this tracking number to monitor the status of your delivery.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. KLYN is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to make corrections before the order ships.

Lost, Stolen, or Delayed Packages

Once a package has been handed over to the shipping carrier, KLYN is not responsible for shipping delays, lost packages, or stolen packages.

If your tracking information shows that your package has been delivered but you have not received it, please contact the shipping carrier directly for assistance.

Questions

If you have any questions about your order or would like an update on its status, please feel free to contact us at [shop.klynsdesign@gmail.com]. We are always happy to help.

Thank you for supporting KLYN.